Privacy policy

PureHaven Privacy Policy

Effective Date: 12/11/2025

At PureHaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when visiting our website or making a purchase.

1. Information We Collect

We collect information to provide you with a smooth shopping experience. The information we collect includes:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details (processed securely through trusted third-party gateways).

  • Order Information: Products purchased, order history, and transaction details.

  • Technical Information: IP address, browser type, device information, and cookies that help us analyze how visitors use our website.

  • Marketing Preferences: Your subscription status, communication preferences, and responses to promotions or surveys.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate order updates, shipping information, and support requests.

  • Improve website performance, design, and product offerings.

  • Send promotional messages or special offers (only if you’ve opted in).

  • Prevent fraudulent transactions and maintain site security.

We do not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Information

Your data security is our priority.
We use SSL encryption, secure payment processors, and industry-standard safeguards to protect your personal information from unauthorized access, alteration, or disclosure.

All transactions are processed through secure gateways and are not stored on our servers.

4. Cookies

Our site uses cookies to improve your browsing experience.
Cookies help us remember your preferences, track your cart, and understand how you use our store. You can choose to disable cookies in your browser, but some parts of the site may not function properly without them.

5. Sharing Your Information

We may share necessary information with trusted partners only when required to:

  • Fulfill orders and process payments (e.g., shipping carriers or payment processors).

  • Comply with legal obligations or enforce our policies.

These third-party services are bound by strict confidentiality agreements and only use your data for the purpose of providing their services to us.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing emails at any time.

  • Request details on how your data is used.

To exercise these rights, contact us at privacy@purehavenstore.com.

7. Email & Marketing Communications

If you subscribe to our newsletter, you may receive updates about new products, promotions, or store news.
You can unsubscribe anytime using the link at the bottom of any email.

8. Data Retention

We keep your information only as long as necessary to fulfill your orders, comply with legal obligations, or improve our services. After that, your data is safely deleted or anonymized.

9. Changes to This Policy

PureHaven reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 privacy@purehavenstore.com
🌐 www.purehavenstore.com