Shipping policy

PureHaven Shipping Policy

Effective Date: 12/11/2025

At PureHaven, we’re committed to delivering your orders safely and on time. This Shipping Policy explains how we handle shipping, processing times, and delivery details for all orders placed on our website: https://pure-haven.org/.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you’ll receive a confirmation email with tracking details when your package ships.

  • During high-volume periods or special promotions, processing times may take slightly longer — but we’ll always keep you informed.

2. Shipping Times & Delivery Estimates

We ship to most countries worldwide. Estimated delivery times vary depending on your location:

Region Estimated Delivery Time
United States 5–10 business days
Canada 7–12 business days
United Kingdom 7–12 business days
Australia 7–14 business days
Rest of the World 10–20 business days

Please note: Delivery times are estimates and may vary due to customs delays, weather conditions, or courier service disruptions.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

  • Occasionally, we offer free shipping promotions, which will be clearly stated on the website.

4. Order Tracking

Once your order ships, you’ll receive an email containing your tracking number and a link to track your package in real time.
If you do not receive tracking details within 5 business days, please contact us at lukas3008w@gmail.com.

5. Incorrect Address or Delivery Issues

Please make sure all shipping details are entered correctly at checkout.

  • PureHaven is not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

  • If a package is returned due to an invalid or incomplete address, we will contact you to arrange re-shipment (additional shipping fees may apply).

6. Lost or Stolen Packages

If your tracking shows that your package was delivered but you haven’t received it:

  1. Check with household members or neighbors.

  2. Contact your local postal service for delivery confirmation.

  3. If still unresolved, email us at lukas3008w@gmail.com and we’ll help investigate the issue.

PureHaven is not responsible for lost or stolen packages marked as “Delivered” by the carrier, but we’ll do our best to assist.

7. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your local government.
These charges are the customer’s responsibility and are not included in the product or shipping cost.
Please contact your local customs office for more information before placing your order.

8. Delays and Exceptions

Shipping delays can occasionally occur due to factors outside our control, such as:

  • Severe weather conditions

  • Customs inspections

  • Global shipping disruptions

We appreciate your patience and understanding in such cases.

9. Contact Us

If you have any questions about your order or shipping details, please contact us:
📧 lukas3008w@gmail.com
🌐 https://pure-haven.org/

We’re always happy to help ensure your PureHaven experience is smooth and stress-free.